Updated July 6, 2021
Dear Valued Clients,
As restrictions in Alberta are lifted, we hope you are all continuing to do your best to stay healthy and safe. The last year has been challenging for everyone, and now as vaccination rates rise and case numbers continue to stay low it appears that things are starting to slowly return to normal.
The DirectIT Group remains committed to the health and wellness of all of our contractors, office staff, and clients alike. Therefore we are carrying forward with our mandate that all of our contractors wear masks when on any site for pickup and delivery. We continue to encourage social distancing and regular hand washing/sanitizing for the foreseeable future. In addition we will continue to offer no contact delivery options utilizing photos of a signature in place of a digital signature capture where situations allow.
The DirectIT Group continues to monitor and adjust our protocols to best serve our customer base, our contractors and the public. Below are the current safety protocols in place until further notice:
Continued Personal Hygiene:
Masks are mandatory in all public spaces
Regular hand washing and sanitizing.
Avoid any hand contact with the face.
Sneezing and Coughing etiquette - if you need to do so into your arm/elbow and away from others.
Social Distancing - we have provided our team with techniques to maintain social distancing. Minimum distance of 6 feet to be maintained.
No Contact with Delivery Personnel - Our driver fleet will continue to practice no-contact delivery wherever possible. Photos of signatures will be taken in place of direct digital signature capture as well as photos of delivery locations.
Business to business deliveries - No signatures will be allowed directly on the drivers device. Name of the receiver of the package will be recorded, as well as supplementary pictures when required.
We ask that all residential deliveries are to be marked as No Signature Required when possible. We encourage you to provide a phone number for the receiver of the shipment so that we can contact them at the time of delivery to advise the delivery has been made to their door (pictures will be provided at time of delivery).
Deliveries to Senior’s Group Residences will be made to shipping/receiving or to reception as indicated on a site by site basis. Deliveries will not be made direct to a resident or patients door.
COD’s will not be accepted by our driver fleet. Please ensure that proper payment arrangements have been made with your client.
Our Office Team - continue to work from home in as many cases as possible. Those staff still on site follow the guidelines per above.