Updated March 23, 2020
Dear Valued Clients,
In this trying time of uncertainty, we hope you're all doing your best to stay healthy. As the situation around COVID-19 progresses, our group has been evolving to adapt to the needs of keeping everyone, including our staff and clients, safe. In Pandemic situations, our goal as the DirectIT Group Courier organization is to safely assist in the continued supply of the commerce of our client's business. We will continue to provide our services to you for as long as we can to mitigate a drastic loss to people’s livelihood. Thank you for the continued love and support as we face this challenge as a team, family, and community.
Here are the changes in service we have and are implementing from now on, until further notice:
Increased Personal Hygiene:
Regular hand washing and sanitizing.
Delivery personnel washing clothing daily.
Wearing gloves at all times, and encouraging the use of eyewear and masks when available.
Avoid touching or contact with the face.
Sneezing and Coughing etiquette - if you need to do so into your arm/elbow and away from others.
No Contact with Delivery Personnel - this includes taking pictures of the delivery versus securing a signature image at the point of delivery. These pictures are viewable online in the same manner as signature images are.
Business to business deliveries - signatures can be obtained by having the receiver sign the package directly to the package or a piece of paper that the driver can photograph to attach to that job. No signatures will be allowed directly on the drivers device.
We ask that all residential deliveries are to be marked as No Signature Required. We ask if possible that a phone number is provided for the receiver of the shipment so that we can contact them at the time of delivery to advise the delivery has been made to their door (pictures will be provided at time of delivery).
Deliveries to Senior’s Group Residences will be made to shipping/receiving or to reception. Deliveries will not be made direct to a resident or patients door.
COD’s will not be accepted by our driver fleet. Please ensure that proper payment arrangements have been made with your client.
Social Distancing - providing our fleet with techniques to maintain social distancing. Minimum distance of 6 feet to be maintained. Operations at our core facility to follow the same method.
Our Office Team - has been moved to work from home in as many cases as possible. Those still on site follow the guidelines per above.